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Emirates

Emirates used AI & VoC to improve customer experience with Sitecore

旅行 ヨーロッパ・中東・アフリカ

入選企業

最新テクノロジー活用によるイノベーション
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About

Emirates inspires travelers around the world with a network of worldwide destinations, industry-leading inflight entertainment, regionally-inspired cuisine, and world-class service. The integration of customer surveys and personalization from Sitecore CDP into Quantum Metric is part of the company’s strategy to improve customer service and experience. The result allows Emirates to extrapolate the impact of customer friction associated with complaints, and pinpoint the cause for a speedy recovery.