Conversion to Credits
The Professional Plus Learning Seats, Expert Services Hours, Premier Assure Points and TAM Hours entitlements are no longer being issued, but customers with those entitlements can continue to use them as originally intended. Customers with the equivalent of 132 credits or more per year according to the conversion rates below can convert them to Sitecore360 Credits, which may be used on the Customer Success Manager, Advisory Services, Learning Services and Expert Q&A entitlements. The conversion rates to Sitecore360 Credits are as follows:
1 Professional Plus Learning Seat = 12 Sitecore360 Credits
1 Expert Services Hour = 1 Sitecore360 Credit
1 Premier Assure Point = 4 Sitecore360 Credits
1 TAM Hour = 1 Sitecore360 Credit