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Sitecore360

Your success is our success

Unlock the full value of your investment — surround yourself with experts and resources that facilitate growth

CUSTOMER SUCCESS COMPONENTS

Customer success that meets all your needs

  • Full support throughout your entire journey with Sitecore

    • Support portal
    • Community forum
    • Documentation library​
    • Enhanced response times
    • 24/7 support

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  • Valuable insights on day-to-day business operations

    • Business optimization guidance
    • Solution consulting
    • Expert Q&A​
    • Out-of-scope support ticket investigation

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  • Coaching, learning tools, and activities enhance your investment

    • Expert coaching sessions/expert chats
    • Launch readiness
    • Choose from 130+ different validation activities

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  • Development, training, and certifications grow expertise

    • Development and management eLearning
    • Instructor-led training voucher
    • Certification voucher
    • Essentials eLearning

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Sitecore360 plans feature solution consulting, enhanced product support, and access to Sitecore experts.

 
 
Included
 
Sitecore360Standard
 
Sitecore360Plus
 
Sitecore360Pro
Premium Support
 
 
 
 
 
 
 
 
Online support portal
 
 
 
 
 
 
 
 
Community forum
 
 
 
 
 
 
 
 
Documentation library
 
 
 
 
 
 
 
 
Enhanced response times
 
 
 
 
 
 
 
 
24/7 support
 
 
 
 
 
 
 
 
Learning
 
 
 
 
 
 
 
 
Essentials eLearning
 
 
 
 
 
 
 
 
Development and management eLearning
 
 
 
 
 
 
 
 
Instructor-led training vouchers for a session of choice
 
 
 
 
 
 
 
 
Certification vouchers
 
 
 
 
 
 
 
 
Expert*
 
 
 
 
 
 
 
 
Business optimization guidance
 
 
 
 
 
 
 
 
Solutions consulting
 
 
 
 
 
 
 
 
Expert Q&A
 
 
 
 
 
 
 
 
Out of scope support ticket investigation
 
 
 
 
 
 
 
Delivered via
Assurance*
 
 
 
 
 
 
 
Technical
Expert chats
 
 
 
 
 
 
 
Account
Launch readiness
 
 
 
 
 
 
 
Manager
Choose from 130+ validation activities
 
 
 
 
 
 
 
 
Technical Account Manager
 
 
 
 
 
 
 
 
Dedicated Technical Account Manager
 
 
 
 
 
 
 
 

Guide

Assure confidence in your investment

Premier Assure is designed to follow you in your journey with Sitecore and build programs that follow the lifecycle of your investment, offering a wide selection of review activities to meet your unique business needs.

Download the guide
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Frequently asked questions

  • What is Sitecore 360?

    Sitecore360 is a customer success plan designed to meet the unique needs of your business.
  • How long is a Sitecore360 engagement?

    Each Sitecore360 engagement is associated with a particular product license, so it starts when your license starts and runs for the duration of the license lifecycle. 
  • Can my Solution Partner take advantage of Sitecore360?

    Absolutely. Your implementation partner can tap into all the benefits of any of the Sitecore360 components.
  • What’s different about the Expert and Assurance components in the Sitecore360 Pro tier?

    In the Sitecore360 Pro tier, your Technical Account Manager can provide expert advice as part of your ongoing relationship, and can also perform or facilitate Assurance Activities from our Activities list. In the Sitecore360 Standard and Plus tiers, the Expert component is provided via a portal where your questions are assigned to an individual from our global team, and the Assure component is delivered using a Points system, where you have a number of Points to spend on Activities of your choosing.  
  • How are my entitlements (Learning Seats, Expert Hours, Assure Points, TAM Hours) calculated?

    Your entitlements depend on the size of your license. The bigger your license, the bigger your entitlements.
  • What if I want more of a particular entitlement?

    You can purchase additional entitlements if you feel you don’t have enough entitlements for your needs.
  • Will I get help choosing Assurance Activities most suitable for me?

    Yes, we will guide you towards which Assurance Activities are most appropriate to you, depending on the products you have purchased, your lifecycle stage, and other factors.

More resources

Discover how Sitecore360 can help unlock your investment

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Let us help you maximize your investment

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Optimize your investment

  • Guidance on day-to-day business operations
  • Access Sitecore experts 24/7
  • Leverage unique assurance activities
  • Get expert coaching and recommended strategies
 

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