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Sitecore for Government

Human connections in digital spaces

Deliver experiences that build trust and create efficiency

Efficiency at the heart of governance

The critical need for the public sector to communicate information including eligibility for government services and initiatives across digital services is driving the need for personalization and modernization of technology frameworks. Government technology must support federal government agencies and the official websites of local governments, while keeping cybersecurity and disinformation concerns top of mind. A digital transformation that focuses on key use cases as well as user journeys and a smart use of technology can transform the experience. Sitecore solutions are designed to help public leaders streamline services and lower complexity to build human connections with their citizens.

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Streamline services and reduce complexity to build human connections with citizens

The City of Sydney has seen up to 50% improvement in click-through rates to its online services and up to 25% improvement in measures of the time and effort it takes customers to accomplish what they must do. Content authors have also found the blend of flexibility and simplicity through the component library to be liberating, allowing them to deliver far richer and more useful experiences with less effort than ever before.

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The Australian Communications and Media Authority (ACMA) saw a 40% increase in hits to the homepage news which can be attributed to an increase in dynamic functionality and interactive elements—with features including a news rotator, sliding events calendar, video content and social media. The site is paving the way for greater agency-wide collaboration and knowledge exchange across division, branches, and sections by moving away from content arranged in silos according to the organizational chart.

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Anti Doping Danmark extended their Sitecore solution in creative ways to reach all their ambitious goals for the new intranet. Project rooms facilitate communication, plus information and document sharing between groups of employees. The solution also streamlines the administration process of doping controls, and provides a valuable overview of ongoing controls, time registrations and doping results, helping managers to follow up ongoing cases or routines.

Industry-Government-AntiDopingDanmark.jpg

The City of Sydney has seen up to 50% improvement in click-through rates to its online services and up to 25% improvement in measures of the time and effort it takes customers to accomplish what they must do. Content authors have also found the blend of flexibility and simplicity through the component library to be liberating, allowing them to deliver far richer and more useful experiences with less effort than ever before.

Industry-Government-CityofSydney.jpg

The Australian Communications and Media Authority (ACMA) saw a 40% increase in hits to the homepage news which can be attributed to an increase in dynamic functionality and interactive elements—with features including a news rotator, sliding events calendar, video content and social media. The site is paving the way for greater agency-wide collaboration and knowledge exchange across division, branches, and sections by moving away from content arranged in silos according to the organizational chart.

Industry-Government-ACMA.jpg

Anti Doping Danmark extended their Sitecore solution in creative ways to reach all their ambitious goals for the new intranet. Project rooms facilitate communication, plus information and document sharing between groups of employees. The solution also streamlines the administration process of doping controls, and provides a valuable overview of ongoing controls, time registrations and doping results, helping managers to follow up ongoing cases or routines.

Industry-Government-AntiDopingDanmark.jpg
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Frequently asked questions

  • How is technology used in the government?

    Information technology, including smart city initiatives, can be used for procurement, environmental monitoring, and public services like law enforcement and energy efficiency.

  • What is GovTech?

    GovTech is an approach to modernization of the public sector using innovative technological solutions and emerging technologies.

  • What are the benefits of government technology?

    Efficiency and productivity are the prime benefits of digital government technology, as is cross-departmental collaboration and cooperation. The biggest benefits can be seen in the increase in citizen engagement that comes from accessible, user-friendly platforms.

  • What emerging technologies are being adopted by government agencies?

    Artificial intelligence (AI), generative AI, and machine learning technologies are being carefully explored and adopted, as are automation technologies that improve decision making and project management. Government agencies are prime targets for cyberattacks, meaning technology to improve security is always top of mind.

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Connect and activate your data for engaging content and brilliant experiences

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Discover how we can transform your CX strategies and outcomes:

  • See how our solutions can help you create unforgettable digital connections with your customers
  • Explore with our experts, who will share our platform’s powerful features and capabilities
  • Learn why the right CDP solution will prepare you for the future of CX — composable

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