SITECORE EXPERIENCE COMMERCE
Commerce operations tools
Manage all core components of your commerce operations—from product catalogs and pricing to orders, inventory, and customers—with Sitecore Experience Commerce™ (XC).
Manage all your commerce operations
Manage your product catalogs, update pricing, track and process orders, control inventory, or keep track of customer information with built-in tools.
Catalog management made easy
Want a simple way to manage all the products you sell? Here it is.
Organize your sellable items
Easily create catalogs, add items to multiple catalogs, categories, and inventory sets, and apply multiple promotions.
One product, multiple variations
Address all tastes and preferences showing full assortments of product variations.
For example, earbuds may come in multiple colors or battery life options.
Fast, flexible, global
Import catalogs from any source using the migration tool. Create catalogs that display on your website in different languages and currencies.
Categorize and link products
Set hierarchies and relationships between categories and products for ease of cross-sell promotion or substitution.
For example, you can classify men’s or women’s apparel, shoes, and socks.
Create flexible product bundles with upgradeable and optional components to drive higher average order value.
Flexible pricing management
Easy-to-use pricing tools let you tailor product pricing for your customers.
Use price books for better control
Make pricing management easier by creating price books. Amass all pricing information for a specific storefront, country, or group of sellable items.
Global pricing options
Set the list price for a sellable item based on different currencies. For example, set the price of the same item at $129 USD, and $119 CAD.
Set pricing by quantity
Offer customers a lower price when they purchase multiples of an item. For example, an $8 item may be reduced to $6 if they purchase 3 or more.
Adjust the pricing of sellable items to coincide with important holidays, events, or key selling seasons.
Stay on top of your orders
Manage orders through every step of the process.
Payment and fulfilment
Manage order payment and fulfilment options, support federated payments via Braintree (PayPal) integration, and set delivery and shipping options.
View every order’s details
Customer service teams can quickly access order details. See order placement dates, grand totals, payment types, payments pending, and more.
Backorders, refunds, and more
Process completed orders, pre-orders, backorders, returns, and return merchandise authorizations (RMAs).
Complete inventory control
Create and manage multiple inventory sets linked to one or more storefronts.
Decide who gets what
Respond to the varying demands of your stores and distribution centers by controlling the availability of your sellable items by channel.
Transfer and allocate stock
Transfer inventory between stores and customize the quantity of any item by store. For example, allocate 75 of one item to store A, and 20 to Store B.
Get eyes on your inventory
Facilitate online-to-offline experiences by creating site, store, and distribution center inventory sets.
It’s all about the customer
Easily modify and manage your customer accounts and information.
Easier for everyone
Customer service representatives can easily edit, update, and manage customer accounts and information using the integrated tools in Sitecore XC.
Use tagging to create groups
Add tags to a customer’s information—similar to product tags—as a flexible way to identify groups of customers.
Use tracking to create offers
Account tracking creates an opportunity for you to offer discounts or promotions to select customer groups.
Get the whole customer picture
Search for and view an individual customer’s account in context—with order details and account information.