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Sitecore360
Maximize value with a tailored success plan
Sitecore360 is a comprehensive service package trusted by digital visionaries to drive value and success.
Improving the ROI of your digital transformation
GLOBALLY TRUSTED CUSTOMER SUCCESS
Customer success that meets all your needs
Build and execute a tailored success plan with the help of a CSM that ensures you stay on track throughout your lifecycle, including onboarding, QBRs, and value realization guidance.
TRANSFORMATIVE ADVISORY TEAM
Surround yourself with experts that facilitate growth
Unlock the full value of your investment with our trusted advisors, who provide business optimization guidance, best practice insights, and solution consulting tailored to your needs.
LEARNING AND SUPPORT
Accelerate adoption and success
Build your personalized learning program from our wide offering of training, learning tools, and expert coaching sessions. Take advantage of enhanced SLAs.
Be confident in your digital transformation
Achieve the full potential of your investment by partnering with a team of experts and leveraging resources designed for growth.
Rely on your designated customer success manager to map out an activity plan tailored to your objectives, data ecosystem, and roadmap, helping to future-proof your digital vision.
Our expert advisory team helps industry leaders optimize their businesses by designing efficient workflows, increasing user adoption, and fine-tuning business templates to maximize solutions.
From instructor-led training to on-demand eLearning, we help you and your team onboard, adopt, and use your new skills.
Ensure reliable and robust support with our premium 24/7 coverage and enhanced SLAs for your critical business matters.
| Included | Sitecore360 | |||
|---|---|---|---|---|
| CSM | Business Outcome focus | Quarterly Business Reviews | • | |
| Success Plan Development | • | |||
| Feature Adoption & Usage Guidance | • | |||
| Value Realization Guidance | • | |||
| Advisory Services | Deep Technical & Functional focus | Project Ideation & Design | • | |
| Architecture Recommended Practices | • | |||
| Implementation Recommended Practices | • | |||
| User Adoption | • | |||
| Advanced Configuration | • | |||
| Integration Advice | • | |||
| 130+ Packaged Activities (e.g. Reviews) | • | |||
| Health Checks | • | |||
| Migration Consulting | • | |||
| Learning | Publicly available content | Essentials eLearning | • | • |
| Online documentation | • | • | ||
| Additional Learning | On demand Product eLearning Library | • | ||
| Scheduled Instructor-led Training Classes | • | |||
| Product Certifications | • | |||
| Product Support | Standard Support | Online Support Portal | • | • |
| Community Forum | • | • | ||
| Documentation Library | • | • | ||
| Premium Support | Enhanced Response Times | • | ||
| 24x7x365 Support | • | |||
| Expert Q&A | Out of scope Support Investigation | • | ||
| Knowledge Management & Guidance | • |
Features of our service offerings
Adaptive
Designed for customers and partners who are technically capable of implementing and developing their target solution and roadmap but want oversight of their work by experienced Sitecore professionals.
Flexible
We understand and embrace the evolving nature of business. Whether you're focusing on new technology adoption, implementing new strategies, or preparing for a launch, you can adjust your Sitecore360 credits to match the support you require.
Comprehensive
Sitecore360 addresses every crucial touchpoint for your business success. From technical readiness and stakeholder support to business guidance and value realization, we provide comprehensive coverage to support you at every step.
Frequently asked questions
Sitecore360 is a customer success plan designed to meet the unique needs of your business.
Each Sitecore360 engagement is associated with a particular product license, typically running for the license lifecycle.
Absolutely. Your implementation partner can tap into all the benefits of any of the Sitecore360 components.
Your credits depend on the size of your license. The bigger your license, the more credits available.
Sitecore360 offers flexibility with a base model that you can customize to meet your specific credit needs.
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