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POWERING DIGITAL EXPERIENCE

Emotional connections power great digital experiences

Build relationships with your customers by being empathetic, telling great stories, and using AI to let your humanity show

3 ways emotional connections power CX

Customer experience is no longer a “nice to have” – it’s a business essential. And with consumers set to place the importance of experience above prices and products by the end of this year, now is the time to ensure your business is adapting to these changing priorities. 

We’re here with the support you need. See how your brand can create great digital experiences and make customers feel that you’ve got their best interests at heart. Learn to look beyond data and tell stories that resonate. Embrace the right mix of AI and human capabilities. Discover the ways you can form emotional connections and use them to power CX.


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EBOOK

1. Lead with your heart

Your approach to customer experience could be lacking a vital ingredient. See how you can inspire customers to trust you, purchase from you and forgive you if something goes wrong.

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LeadwithyourHeart

INFOGRAPHIC

2. Create empathy, not content

Experience a bigger impact with your content by focusing on value over volume. Learn how content that resonates more is the way for you to genuinely connect with customers.

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Create Empathy not Content

GUIDE

3. Be more human with AI

AI shouldn’t be viewed as a replacement for humans. See how to effectively embrace its capabilities and combine the best of artificial intelligence and human intelligence.

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Be more Human with AI
Formica

Insights Blog

Formica reinvents customer web experience

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The Open Championship

SUCCESS STORIES

Making the Open Championship fan-centric

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