Create your roadmap to customer experience excellence with the Customer Experience Maturity Model
Today’s marketers know they need to focus on providing excellent omnichannel customer experiences in order to meet rising customer expectations, build brand engagement, increase sales, and nurture lifetime loyalty.
The SBOS™ Customer Experience Maturity Model provides a clear step-by-step roadmap to understand your organization’s current state of customer experience maturity, where to progress next, and how to get there. With the roadmap, you’ll gain:
- An understanding of today’s customer expectations and how customer experience is evolving in the marketplace
- An operational framework spanning people, process, and technology
- A set of tactics to achieve quick wins with your customers