Sitecore Experience Awards

Beam Living

SEA category: Most sophisticated implementation
Project brief

Beam Living, a property management company, supports customer journeys through a seamless digital experience which has improved business processes and created a delightful digital experience for prospective and current Beam Living residents.

About

Beam Living

North America

Real Estate

CHALLENGE

Establish human connection with personalized digital experience

  • Build one “above property” technology stack to support multiple applications for multiple personas across multiple properties
  • Integrate live availability of units, photography, floor plans directly from multiple separate property management systems
  • Depict community authentically with recent and real stories
  • Enable 24/7 engagement with resident services and/or leasing team
SOLUTION

Solutions used

OUTCOME

More fluid and efficient experience for prospects

  • Real-time unit availability across multiple property management systems
  • Streamlined application process
  • Immediate routing of facility requests
  • Increased website traffic
  • Converted searchers to scheduling tour, contacting a leasing agent or submitting an application
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