CHALLENGE
Transform branding and business operations, driven by fierce competition
- Serve millions of travellers since Düsseldorf Airport is a key regional and international airport hub
- Create brand differentiation as airports turn to digital content and experiences
- Declare the digital experience a strategic corporate goal
SOLUTION
Solutions used
- Sitecore Experience Platform (XP 9.1)
- Sitecore Experience Database (xDB)
- Sitecore JavaScript Services (JSS)
- Sitecore Forms
- Integrations include:
- SITA flight information system
- Scheidt & Bachmann parking system
- API for a passenger airport app
OUTCOME
DUS.com offers the best human touch, mobile-optimized and seamless experience
- Customer experience improved by mapping passenger journeys from start to destination
- Personalized content is dynamically displayed for different personas
- Content updated easily and fast
- Key features include:
- Online parking reservation system completed in just a few steps
- Modern, flight scheduling content
- Frequent flyers can favor flights
- Landing fee calculator helps airlines save time and money
- Commercial partners can display own content
- Additional features like VIP services and lounges planned for future deployment
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