Sitecore Experience Awards

i-team Global

Project brief

i-team Global focuses on the development and design of high-end cleaning machines, products and utilities. Products include scrubber dryers, vacuum cleaners, gum removers, lighting solutions, microfibrepads and all-in-one cleaning islands.

About

i-team Global

Retail

CHALLENGE

Improve their online presence

  • Present their product in a more appealing way
  • Provide their partners with the information they need through a new partner portal
  • Generate more leads for their partner network
  • Old situation: Wordpress & Mailchimp
  • Remove data and content silos
SOLUTION

Solutions used

  • Sitecore Experience Platform (XP)
  • Sitecore Experience Commerce (XC)
  • Sitecore Experience Database (xDB)
  • Sitecore Experience Accelerator (SXA)
  • Sitecore Email Experience Manager (EXM)
  • Sitecore xConnect
  • Sitecore Experience Manager (XM)
  • Sitecore Experience Cloud
  • Integrations include:
    • Dynamics CRM for workflow management
    • Microsoft Azure (PaaS)
    • Microsoft Outlook 365 for booking engine
    • Sharepointfor file management
OUTCOME

Multilanguage as the website has been rolled out in up to 60 countries all over the world

  • Created a new client portal
  • Increased global partner enablement and  unburdened HQ departments
  • Distributed and tracked allocation to local partners automatically using workflow
  • 150% efficiency improvement at the service desk in 2018 without additional headcount
  • Bounce rate of 43.59%, average time on website 02:44
See the project

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