CHALLENGE
Improve customers’ digital experiences with simple, quick access to relevant, up-to-date information
- Break the traditional supplier-customer communication pattern of printed reports and invoices, and branch visits
- Ensure a seamless connection between SAP and new web portals for accurate, real-time customer data
- Deliver improvements in sales, retention and customer engagement
SOLUTION
Solutions used
- Sitecore Experience Platform (XP 8.2)
- Sitecore Experience Database
- Experience Profile
- Integrations include:
- SAP
OUTCOME
Developed modern, accessible, intelligible B2B/B2C portals for desktop, tablet, mobile
- Improved satisfaction and business performance
- Conversion rate up 5%
- Retention leads up 37%
- Bounce rate down 15%
- Traffic up 18%
- Sessions per user up 40%
- Made it easy, fast to access real-time information
- Provided up-to-date energy consumption data, billing alerts and access to contract documents
- Introduced self-service and contact features like request contractual changes, online chat and call-me-back button
- Improved customer experience, personalization and content relevance with SAP integration
See what’s possible with Sitecore
Your success story could be next
We’ve helped leading brands transform their digital experiences, and we can do the same for you.