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Resideo

SEA category: Most sophisticated implementation
Project brief

Resideo, an internet of things provider, connects its digital ecosystem to provide a seamless experience for homeowners and partner-Pro channels.

Capabilities

XP

About

Resideo

IT and Telecom

CHALLENGE

Transform corporate-focused website into a commerce experience

  • Increase sales generation
  • Improve customer engagement
  • Migrate legacy infrastructure
  • Create a component library
SOLUTION

Solutions used

  • Sitecore Commerce Connect
  • Sitecore Experience Platform (XP 9.1)
  • Sitecore Experience Database (xDB)
  • Experience Accelerator (SXA)
  • Integrations include:
    • Coveo Headless commerce
    • Digital River PIM/DAM
    • Enterworks CRM
    • Salesforce Marketing Automation
OUTCOME

Eliminated roadblocks and streamlined process from legacy system

  • Improved business processes
  • Boosted engagement with “Contact a Pro” feature and webinars
  • Extended shared component library
  • Enabled product managers to maintain consistency
  • Expanded e-commerce business; revenue up 20%
  • Increased users by 12%, Pro page views by 58%, time on site by 23%
  • Improved bounce rate by >20%
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