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Rethinking financial services & CX in the pandemic era

Hear what 100 executives reveal about consumer habit changes and best practices.

Available on demand

Accelerating FSI experiences with AI & digital transformation

In a recent Sitecore survey, 79% of financial services and insurance (FSI) organizations are failing to achieve business agility as siloed departments continue to be key pressure points for enterprises. With IT often diverting resources to support a remote workforce and Marketing struggling to deliver ever-growing amounts of personalized content to increasing numbers of mobile devices and digital touchpoints, it’s critical to pinpoint the pandemic’s impact on FSI and pivot to thrive.

In this webinar, you will learn:

  • The survey findings of 100 executives revealing a critical CX shift as consumer habits change and force new ways of running business
  • The role of AI accelerating personalized digital experiences while reducing marketing operations workload
  • The best practices-based roadmap leading to quick wins and longer-term opportunity realization

About the presenters

Jacqueline Baxter

Senior Digital Strategist


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Nancy Lee

Principal Product Manager, Sitecore

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