Explore the role of digitisation and personalisation to deliver omnichannel experiences in the insurance sector.
Available on demand
Join this session to hear from Mukesh Malik, COO of Aditya Birla Capital about the role of digitisation and personalisation in delivering an omnichannel experience in the insurance sector.
Session highlights:
How the pandemic has accelerated digital acceleration in the insurance sector
Changes in customer expectations and customer journey
The role of personalisation in delivering meaningful digital experiences
Mukesh Malik joined the Aditya Birla Group in July 2016. In his role as the Chief Operating Officer, ABCL, Mukesh is responsible for setting vision, strategy, policy formation and execution for Information Technology & Operations to enable future growth. He partners all our businesses / functions to bring in new technologies & operating platforms, build digital assets and leverage these for business growth. He also leads Quality & Business Excellence across Service, Sales and Operations.
Prior to joining the Aditya Birla Group, Mukesh worked with Citibank for 10 years. As Managing Director, he steered Citi’s Operations, Customer Service and Technology organization in South Asia. He also headed Citi’s global delivery centresin India, including Chennai which was established and grown significantly under his leadership. During his stint with ABN AMRO Bank (1999 –2006), he headed its Retail Bank (West), Service and Business Solutions. In his last assignment, he was Country Operations Head across all its businesses. Mukesh started his career with Bank of America in 1991 and played key role in bank’s consumer banking launch and subsequent significant growth, before leaving in 1999.
Having worked with large global banks for 25 years, Mukesh brings rich experience from very diverse leadership roles in business, operations, technology, customer service, finance, client analytics, human resources & financial modelling in the consumer and corporate banking space. Mukesh is a Chartered Accountant and an alumnus of Shri Ram College of Commerce, Delhi.
Nick is the Vice President for Asia at Sitecore and has over 20 years of experience in the software, data and analytics markets across Asia Pacific. At Sitecore, he is responsible for day-to-day operations, sales, and the region’s GTM strategy.
