How to organize and scale teams for digital maturity
Best practices for driving high-performance digital experience programs.
Available on demand
The digital experience challenge
Digital customer experience management is as necessary today as it is challenging. It requires developing and executing on strategies that maximize engagement and lifetime value. This is done by providing contextualized experiences that match the real-time intent of customers and prospects no matter where or when they take place, across geographies and lifecycles.
Whether you’re just beginning your journey to customer experience maturity or leading a large, complex, and mature organization, you’ll discover deep insights and practical guidance on developing, managing, and scaling a high-performance digital experience program, including:
How to use Sitecore’s Digital Experience Maturity Model® to understand and mature your digital experience program
The core- and extended-team roles required for success in each digital experience maturity phase
Best practices for scaling teams to match higher maturity stages
Efficient ways to manage programs of large scale, scope, and velocity
About the presenter
Jannik Devantier
Director of Business Optimization & Value Engineering, EMEA
Director of Business Optimization & Value Engineering, EMEA
Sitecore
Jannik draws on over 10 years of experience to help organisations successfully adopt, adapt and transform their marketing functions. He leads a team of highly skilled business and digital consultants supporting brands taking a personalised, digital-first approach. Jannik helps organisations increase Customer Experience maturity, evolve their processes and organisational strategies as well as business value.
