The challenges and opportunities of a Customer Centric mindset

Explore the latest CX strategies for FSI in Indonesia

Available on demand

Delivering Customer Centricity

Tune in to hear from Biren Balakrishnan, Sales Engineering Manager at Sitecore on how financial services organisations in Indonesia can transform their digital experiences through harnessing the full potential of customer and transaction data to create remarkable CX.

The session will cover:

  • How to leverage customer data in a safe and compliant manner with tightening OJK regulations in Indonesia
  • Demonstrating the Art of the Possible
  • 5 MarTech mistakes costing FSI organisations big and how to mitigate

Meet the speaker

Biren Balakrishnan

Sales Engineering Manager


Read bio

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