How to create a good customer experience in Indonesia
Discover trends and opportunities, best practices and practical guidance on how to create the best CX.
Tuesday, July 27, 2021
Your local time
Indonesia has years of legacy in delivering “simple” digital experiences to non-smartphone users – and telecom providers actively promote digital experiences for population and businesses. As smartphones really take off, the challenge will be for businesses to shift away from their basic digital experiences to deeper and more meaningful ones.
In this webinar, we will discuss:
Trends and opportunities in Indonesia
The need for a good customer experience and how does it look like?
Customer use cases in finance, property development, manufacturing, and automotive industries
Auzani is a Senior Solutions Consultant with Sitecore based out of Kuala Lumpur and works closely with CxO's across the Greater Asia region to develop their digital strategy and drive their digital maturity growth. Auzani started programming from the age of 7 on an Atari-8600 and has rode the digital revolution wave since then, exploring a wide range of technologies from the mainstream to the experimental.
Caroline is a Digital Transformation Specialist for PT Mitra Integrasi Informatika, Indonesia. She helps companies implement digital transformation; starting with discovering customers’ needs and recommending the solution that best fits their requirement. She has over four years of experience across brand, product and field marketing in the technology sector.