Discover experience-led engagement strategies to connect with the modern shopper.
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Stay ahead in an omnichannel retail world
Over the last several years, retail all over the world has been shaped by fast-changing consumer behaviour and the coming together of online and offline to jointly drive sales. The pandemic has highlighted the interdependency of online and offline experiences, and retail brands are looking at redefining and redesigning their customer experiences to stay ahead in an omnichannel retail world.
Explore how providing a conversational omnichannel experience is critical to powering long-lasting customer relationships.
Key takeaways:
Challenges and opportunities in the retail industry for 2021
Providing a conversational omnichannel experience for your customers
Leveraging Sitecore capabilities with your virtual assistant
How the digital buying journey can be further complemented with Sitecore
Gurlin is a Senior Solution Architect for Sitecore based out of Singapore. He has been actively involved in the DXP space for over 10 yrs, helping customers across the regions in APJ, USA and Europe. As a technical evangelist, he has helped numerous customers and partners achieve the best possible solutions and make their digital transformation journeys successful. He specialises in Sitecore XP, XC and Content Hub.
When not working he likes to travel (whenever he can), play tennis, swim and spend time with his little boy.
Bora Wiemann is the Regional Manager for APAC at Cognigy, working on two of his greatest passions: Bringing business & technology together and leveraging his experience in UX and innovation to create new opportunities. He has worked for over 20 years in the IT industry in Enterprise Information Management looking to make information more accessible to the user.
10 years ago, he started focusing on the Conversational AI and chatbot space and is excited about how the technology allows to faster access information and automate tasks in a new and easy to use way. He can be regularly found organising events and helping facilitate collaboration and learning within the UX and knowledge management community.
