WEBINAR
Delivering seamless personalised customer experiences
Creating exceptional CX with trusted digital partners in Hong Kong
Hong Kong consumers crave witty ah-ha moments. But these moments rarely last without impactful personalised engagement. Deepening these ah-ha moments relies on partners that integrate technologies to create a digitally-driven and customer-centric world to bring customers a unique personalised customer experience (CX) with your brand.
Explore the webinar to discover how technologies like AI, content management systems (CMS) and cloud serve as the foundation of a powerful CX platform to create unique customer journeys and capture a greater share of attention and loyalty for your brand.
We will cover:
- Creating personalised experiences at scale for a Hong Kong-based 35,000-user community
- Empowering engagement with AI-enabled 1:1 customer journeys
- How digital technologies like IoT and robotics enrich CX platforms with an agile application architecture
In collaboration with
About the presenters
Jimmy Wong
Senior Solutions Consultant
Sitecore
Jimmy Wong
Senior Solutions Consultant
Sitecore
Jimmy is based out of Hong Kong and has years of experience in helping companies and customers, both regional and global, on digital transformation, optimizing user journeys, browsing behavior and purchase experience with a justified ROI.
Winnie Chu
Business Group Lead, Cloud and Enterprise
Microsoft Hong Kong
Winnie Chu
Business Group Lead, Cloud and Enterprise
Microsoft Hong Kong
Winnie Chu is leading the Business Group for Azure at Microsoft Hong Kong. She oversees end-to-end Azure business in Hong Kong, working with various local businesses on planning, execution and governance. Prior to joining Microsoft 6 years ago, Winnie was at SAP Hong Kong as the Senior Solution Architect for over 2 years. Her key responsibilities include conducting products briefing presentations and demonstrations to customers and prospects; conducting proof of concepts projects on databases, device management solutions, business intelligence solutions and master data management & data quality solutions; conducting seminars on new product and new version launch. Before that, she was with Sybase, a leader in developing and expanding innovative database technology (which later was acquired by SAP) for 4 years.
She joins the technology industry because she finds technology fascinating, it covers a broad spectrum of industries. It encourages creativity and innovation, and most importantly it turns impossible possible.
Winnie holds a Bachelor of Engineering, Information Engineering Degree; a Master Degree of Science in Information Engineering, and a Master Degree of Business Administration from The Chinese University of Hong Kong.
Toan Ly
Business Director
Tekcent
Toan Ly
Business Director
Tekcent
With 11 years’ experience working in marketing and business development, Toan has a comprehensive background working closely with large brands to understand their business challenges and help provide well thought out solutions leveraging the latest best in class technologies. He embraces innovation and strive to drive digital change for long term growth for the partners. Over the last 7 years Toan has been managing and growing key client partnerships throughout APAC, working in industries ranging from Properties, Financial, Government and Retail.
Client Works include: Swire Properties, Pacific Place, Taikoo Place, Cityplaza, Citygate, Blueprint, Refinery Club, REVLON, Nord Anglia, CapitaLand, Ascendas Singbridge, Ministry of Community Culture & Youth, Mercatus, Hinrich Foundation, British Airways, London Metropolitan Police, Pernod Ricard, Volkswagen, TopShop, Nissan, Renault, SEAT, John Lewis, Waitrose, Sainsbury’s, Expedia, Whitbread, HIBU, Wonga, Vodafone, Penna Plc, Work Group Plc and more.