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The State of Digital Brand Study

The battle for customer loyalty is getting serious in Asia Pacific

Available on demand

Businesses are sharpening their focus on digital experience

Join us as Principal Analyst, Tim Sheedy presents the whitepaper key findings from a study of stakeholders in 615 organisations in Asia Pacific to explore how businesses are improving their customers’ digital and brand experiences.

"Smart businesses are creating a consistent, easy, and effective digital customer experience – from discovery through to purchase, post-sale service and the entire customer lifecycle.” Tim Sheedy, Principal Analyst, Ecosystm

This webinar presents the key findings from the study and provides guidance on best practices in creating a memorable digital experience for your customers.

We’ll explore

  • Changes in customer behaviour across industry
  • Key priorities for Asia Pacific organisations in 2022 and beyond
  • Personalisation maturity across countries
  • The impact of CX spend on customer loyalty

About the presenter

Tim Sheedy

Vice President Research


Read bio

Register for the Webinar

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