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The State of Digital Brand Study

The battle for customer loyalty is getting serious in Asia Pacific

Tuesday, July 5, 2022
3:00 AM Your local time

Businesses are sharpening their focus on digital experience

Join us as Principal Analyst, Tim Sheedy presents the whitepaper key findings from a study of stakeholders in 615 organisations in Asia Pacific to explore how businesses are improving their customers’ digital and brand experiences.

"Smart businesses are creating a consistent, easy, and effective digital customer experience – from discovery through to purchase, post-sale service and the entire customer lifecycle.” Tim Sheedy, Principal Analyst, Ecosystm

This webinar presents the key findings from the study and provides guidance on best practices in creating a memorable digital experience for your customers.

We’ll explore

  • Changes in customer behaviour across industry
  • Key priorities for Asia Pacific organisations in 2022 and beyond
  • Personalisation maturity across countries
  • The impact of CX spend on customer loyalty

About the presenter

Tim Sheedy

Principal Analyst


Read bio

Register for the Webinar

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