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Challenges_1

Challenges

  • Build a unique connection with each customer
  • Use digital channels for making contact and understanding and responding to their feedback; key to better engagement
  • Upgrade existing Sitecore platform to increase functionality, personalization and customer experience
  • Present a more human and emotional face to personal finances
  • Improve internal operations and content management
  • Migrate from existing Sitecore version to XP 9

Solution

Solutions

Result

Results

  • Increased customer engagement with visitors spending more time on site per visit
  • Achieve a 4.7 out of 5 rating for the Oney app
  • Improved customer access to information and transaction management
  • Developed a single content creation point for web, mobile apps and soon, kiosks
  • Freed staff to create, edit, publish content without IT support or writing code
  • Reduced time-to-market for new content
  • Simplified customer onboarding
  • Gathered and mapped site use to understand better customer engagement and journeys

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Platinum Solution Partner

Avanade is a Sitecore Platinum Solution and Hosting Partner with a global team of 27,000+ professionals includes digital strategists, designers, and services delivery experts. Their deep expertise includes delivering marketing content management (WCM), analytics, marketing automation, web optimization, and mobility solutions.

Learn more about Avanade Platinum Solution Partner? Learn more about Avanade

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