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Challenge

  • Develop a scalable world-class digital ecosystem to improve customer and broker experiences
  • Unite 43 regional websites, using 76 URLs and 164 branded social media accounts
  • Create a consistent, global QBE brand experience
  • Enable more personalization, conversations and customer insight
  • Differentiate QBE’s digitized offering in an industry that’s changing due to disruption and innovation
  • Customers’ expectations for modernization

Solution

Result

  • Delivered a consolidated global web and mobile content management platform with 850+ pages
  • Simplified web page updates; cut outdated content risk
  • Improved customer experience/journey
  • Provided multiple contact channels: web chat, phone, brokers, self-service, virtual agents to increase cross-selling
  • Enhanced partner portal for 12,000+ brokers which helps save time and increase sales
  • Achieved significant costs savings: hosting, licensing, maintenance down 47%, site migration 16% less, site enhancements 17% less
  • Digital project delivered in four weeks

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Platinum Solution Partner

Avanade is a Sitecore Platinum Solution and Hosting Partner with a global team of 27,000+ professionals includes digital strategists, designers, and services delivery experts. Their deep expertise includes delivering marketing content management (WCM), analytics, marketing automation, web optimization, and mobility solutions.

Learn more about Avanade Platinum Solution Partner? Learn more about Avanade

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