Challenge
- Meeting customer expectations for on-demand insurance
- Inconsistent quality and customer experience
- Lengthy time-to-market for new products and services
- Budget and employee skill constraints
- Legacy architecture that prevented ability to scale internationally
Results
- Unique, personalized digital experiences through branded assets
- Multi-tenant, multi-site platform to support multinational organization with freedom for localization
- Elevated customer experience with innovative products and enhanced customer care
- More agile and responsive organization
- Lower overall costs through economies of scale and best practice sharing
- Faster time to market through pre-approved solutions and workflows
