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Challenge

  • Improve service to “long tail” smaller customers
  • Streamline searches and transactions
  • Increase sales, reach new customers
  • Make Komatsu easy to do business with

Results

  • Portal speed leads to 90% faster transactions 
  • 11% lift in new users
  • Mobile optimization increased sales enablement

Product ordering made easy and fast

Now when customers log onto Komatsu’s Sitecore portal, they can search through the extensive parts catalog, see availability and pricing, add their selections to the cart, and complete transactions. Next, Komatsu aims to enable smart commerce by strengthening the Sitecore link with IoT data collected via satellite from telemetry-enabled machines.

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