Sitecore support programs

Choose from two support packages, plus a wealth of open-source options

Reliable and robust support

Each Sitecore product has a full set of support package options: Standard-level Support, Premium-level Support, and open-source options.

Standard Support

Included with the purchase of any Sitecore product, Sitecore Standard Support includes access to the Sitecore Support Portal and response times from 1-3 business days, depending on issue severity.

24x7 Premium Support

Available as an optional service, 24x7 Premium Support includes access to the Sitecore Support Portal and response times as little as one hour at any time of day, 365 days per year for critical issues.

How do I get access to the Sitecore Support Portal? →

Open-source support

With over 22,000 developers in the Sitecore community, we have an impressive array of open resources to support your ongoing maintenance and optimization of the Sitecore platform: