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Expert Services

Expert Services meets the needs of customers looking to get answers to questions related to their Sitecore investment.

Case-based and meant for technical and business users, Expert Services allows customers to ask "how do I" about anything related to Sitecore technologies.

Efficient issue resolution

  • Easily log cases through a self-service portal with quick response times
  • Focused team working only on cases that are outside of the scope of product support
  • Consistent system used for support so no learning a new system for logging questions

Experts who know their stuff

  • Lean on pros who can help you accomplish tasks based on your purchased product(s)
  • Resolve implementation questions and concerns with help from our experts
  • Knowledgeable experts to help educate and provide guidance on new features

Frustration-free troubleshooting

  • Decrease stress with access to guidance and troubleshooting with trained experts
  • Gain help solving problems or just get guidance on trying to figure it all out
  • Lean on expert partners who can help validate your use of Sitecore products

Not sure which Services option is best for you?

Sitecore offers tailored Services based on your unique business goals. Which features are most important to you? See our comparison chart below.

Sitecore offers tailored Services based on your unique business goals. Which features are most important to you? See our comparison chart below.

Expert

TAM

Premier

Expert
TAM
Premier

Customer portal

Implementation & solutions questions

Troubleshooting

New feature education

Product validation

Access to other Sitecore resources

Technical solutions review

Architect assistance

Migrations readiness review

Dedicated office hours

Dedicated Services professional

Dedicated consulting team

Regular business reviews

Initial implementation

Ready to talk to someone?