We combine human-centered design and technical expertise to accelerate CX transformation at scale.

Concentrix Catalyst is the experience design and engineering team of Concentrix. We combine human-centered design and strong technical expertise to accelerate CX transformation at scale.

Catalyst brings together decades of leadership in experience engineering, under the direction of a connected team of Sitecore MVPs. Our team thrives at the intersection of experience and engineering. We excel at full-lifecycle platform adoption, specializing in complex integrations within enterprise-scale organizations who have a mandate for self-disruptive change.

Our nationally recognized Sitecore practice has won multiple Sitecore Site of the Year awards, and founded the Sitecore User Groups in New England, Philadelphia, and Portland, Oregon. Our in-house development team of certified Sitecore developers is led by MVPs in development and strategy.

Featured Sitecore projects: Healthcare Provider—Improved the customer experience and streamlined content operations with the design and build of a new, responsive CMS on Sitecore, which resulted in a substantial increase in member enrollment. Additionally, the client saw a 45% growth in mobile users.

Public Utility—Led a responsive redesign and Sitecore implementation across the public website and password-protected site, supporting the full customer lifecycle. The new self-service, transactional website resulted in a 78-point increase in their JD Power CSAT ranking.

Leading Manufacturer and Distributor—Leveraged Sitecore to create a best-in-breed, customized experience for B2B and B2C customers. Revitalized how the organization connects across channels by creating a customer journey that is both intuitive and uniquely tailored to the individual consumer.

Industrial Gas Company—Unified over 30 country sites spanning 22 languages into a single, centrally managed Sitecore platform and experience. Streamlined content operations, language management, and translation by automating the translation workflow process.

Early Childhood Education Provider—Catalyst designed, built, and optimized digital experiences for lead acquisition and brand storytelling, including future state digital strategies that ensure continued growth across the portfolio of 1,500+ locations.