theFactor.e | part of Conclusion

We are theFactor.e | part of Conclusion Digital creators, strategic thinkers and refreshingly down to earth. Driven to make real impact and always committed to your challenge.

Every day we help organisations design, build and grow scalable digital platforms and IT ecosystems. With a sharp focus on the customer journey and seamless experiences across every channel, we empower brands with strong omnichannel and multichannel strategies to deliver consistent, personal and future proof interactions.

Our work spans many sectors, from public services and education to finance and mobility. We partner with leading organisations such as RDW, Triodos Bank, Athora Netherlands, Olympia, Universiteit Leiden, SBB, Aeres, LVNL, Hanzehogeschool Groningen and Saxion.

At our core you will find customer journey modelling. In every engagement we balance organisational goals, digital strategy and technical feasibility. From that foundation we apply our key capabilities: strategy, UX design, research, data and AI, development, optimisation and continuous management. This results in digital solutions that work, grow and keep performing.

We are your strategic partner. With our expertise, pragmatic mindset and our we simply deliver mentality, we help organisations move forward.

theFactor.e is part of Conclusion, an ecosystem of more than twenty five expert companies that work together to accelerate digital progress throughout the Netherlands.