Website Solution Review

Unless otherwise defined in this document, all capitalized terms used in this document shall have the same meaning as that given in the Order for Services between the Sitecore entity (Sitecore) and the customer (Customer) signing such Order.

1. Scope

Sitecore offers its Website Solution Review Package (“WSR Package”) of up to 5 days of remote consulting services to audit the architecture, Sitecore XP solution and performance, and provide recommended solutions to solve for identified issues or needs. The WSR Package includes the following elements as standard, but the exact scope of the Services will be agreed by the parties, and may be adjusted during the performance of the Services per Customer’s needs, subject to agreement between the parties.

The solution will be reviewed against a set of Sitecore Recommended Practices. Sitecore will identify areas where the solution varies from recommended practices and make recommendations for correction. The recommended practices to be reviewed include:

Review of Sitecore Architecture, Solution and Performances
Data Architecture
Items and Information Architecture
Experience Editor configuration and setup
Configuration management
Media Storage and Handling
Security Roles and Users
Workflow
Publishing
Presentation Layer Architecture
Module Integration

The proposed services do not include code review.

Deliverables

Sitecore will conduct the following activities in the delivery of the Services:

Review of Sitecore Architecture, Solution and Performances
Server inventory
Review Document highlighting issues found
Advice on possible solutions to fix the issue and adhere to Sitecore recommended practices
Presentation of the Solution review

Assumptions

The audience will include the following resources from the Customer and implementation partner.
- Solution Architect
- Sitecore Certified Developer
Customer or partner will make necessary resource(s) available to provide information relevant to the review. Relevant information may include content hierarchy, configuration files, log files, code examples and other solution artifacts.
The Service will be conducted remotely.

2. General

The Services will be acquired as a pre-paid pool of days, where each day purchased will equate to 8 hours. The hours consumed will be counted in time increments of 60 minutes.

The Services will be performed based on a delivery schedule agreed upon between the parties during the Kick-Off. Changes to the scheduling of activities must be requested no less than two weeks prior to the first day of the scheduled performance of the activity.

The Services must be consumed within 12 months of the Effective Date (the “Expiry Date”), after which any remaining unused Services will otherwise expire. Sitecore is under no obligation to deliver any unused pre-paid Services after the Expiry Date and any outstanding fees or applicable expenses will remain payable.

The Fees for the Services do not include any travel, accommodation and subsistence expenses for onsite visits. Any such visits and associated travel budgets will need to be agreed upon between the Customer and Sitecore for each trip. Sitecore will book economy flight tickets and cheapest option for appropriate 4-star business class hotel. Sitecore will invoice the Customer each month for travel expenses incurred during the preceding month for agreed and approved onsite visits at the Customer’s locations. The remainder of the Services will be performed remotely.

Any produced code and Sitecore configuration performed by Sitecore while delivering the Services will be for reference and guidance. Customer should perform proper testing in its environment when using any of the work delivered by Sitecore.

v1.0 (November 2018)