Legal Hub

Your one-stop shop for Sitecore's legal terms and understanding our customer contract and structure, key policies and compliance.

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Creating transparency and a great customer experience

Sitecore’s business is helping our customers deliver the best possible experiences for their customers through innovative SaaS-enabled products and services. Similarly, we also want the best customer legal experience, and we aim to be innovative and transparent in our contracts and contracting approach. Our goal is to simplify and make transparent all aspects of your customer journey – including the legal ones.

Legal for customers

The key terms for use of our products and services.

Related for customers

Services, support and related materials.

Legal for everyone

Legal info for everyone including visitors to our website.

We've incorporated Gen AI into our products

Find out more in our Gen AI FAQs

Contract Notification Hub

Find out more about Sitecore's new Contract Notification Hub.

Contract notification hub

Privacy and Security

Find out more about how our products and processes emulate a privacy-first approach to keep data safe and secure.

Privacy and Security page

DORA Compliance: Our Approach and FAQs

Explore our DORA FAQs

Frequently asked questions

01.

How does Sitecore’s composable platform work?

Sitecore's content, engagement and commerce products allow you to follow your customers' journey from search to purchase to post-sale marketing. This is achieved through Sitecore solutions for i) centralizing your digital assets and unifying content planning and production, ii) elevating customer experience by increasing customer engagement through personalised content, and iii) bringing everything together with commerce solutions that unify order management and marketing automation.

To this end, we offer standardized products and services, which you can license or purchase via an Order. We provide primarily Software-as-a-Service (SaaS) products, but do still offer certain on-premise software products with the additional ability to host that on-prem software in Sitecore’s managed cloud.

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