MRM Professional Services Experience Foundry
Build loyalty and reach through a differentiated client experience
Meet the increasing omnichannel demands of sophisticated professional services buyers through personalized content and digital services fit for modern business, powered by composable technologies.
Digital experiences are constantly evolving, and professional services buyers have increasing expectations to engage, self-serve, and act digitally, focusing personal interactions on high value, specific use cases. Understanding how to elevate traditionally analog touchpoints into frictionless and connected digital experiences requires a deep understanding of unique customer needs across their journey, value orientation, and expertise in orchestrating technology to deliver delightful interactions.
MRM’s Experience Foundry approach starts with the client, their journey and needs, focuses on omnichannel use cases, and quickly turns opportunity into new experiences taking full advantage of Sitecore’s Content & Engagement Clouds.
We deliver the foundations of an elevated and differentiated experience, which creates loyalty, drives premium pricing and broadens your marketing and sales reach.
MRM’s Experience Foundry approach starts with the client, their journey and needs, focuses on omnichannel use cases, and quickly turns opportunity into new experiences taking full advantage of Sitecore’s Content & Engagement Clouds.
We deliver the foundations of an elevated and differentiated experience, which creates loyalty, drives premium pricing and broadens your marketing and sales reach.
Accelerate your client experience digitization
The MRM Professional Services Experience Foundry helps you quickly identify customer opportunities that focus on digitizing your client experience, while connecting to multiple audiences to deliver value.
To identify opportunities to differentiate, we help you:
- Understand your client experience today and identify the moments that are ripe for digital disruption.
- Ideate solutions and prioritize them based on the impact to the business (conversion, loyalty, brand impact, or referral)
- Validate how to deliver these experiences at scale leveraging Sitecore`s composable solutions.
- Establish the case for change and roadmap for value delivery based on the pace of your organization.
Ultimately, the MRM Foundry delivers you tangible, solid solutions to accelerate the digitization of your client experience.
- Customer-centric solutions: Address real needs and drive business value.
- Working prototypes: Bring your vision to life, guided by user feedback.
- Proof of concepts: Witness how Sitecore’s technology personalizes content and scales seamlessly.
The MRM Foundry isn’t just about digitization; it’s about tangible success. Let’s transform your client experience together.
Uncover the truth
Identify the most powerful and actionable points of view through insights and analysis.
Truth Central proprietary insights
Leverage McCann Worldgroup, Truth Central’s studies covering a range of topics featuring 25 million unique data points and over 250,000 qualitative interviews.
Needs explorer
Build upon Truth Central`s insights with first-party research, and new insights created from engagement with customers.
Experience in focus
Understand your end-to-end client journey and where existing interactions have friction that can be addressed digitally.
Omnichannel opportunities
Identify the moments along your client journeys that are having the biggest impact on your business objectives and customer goals.
Envision the future
Unlock future value with an inspiring vision and actionable plan.
Concept realizer
Imagine multiple concepts through co-creation that align to opportunity areas and validate and enhance customer, business, and technology fit through testable prototypes.
Architecture blueprint
Build the foundations of technical change with a Sitecore reference architecture, technology value, and use-case identification and implementation roadmap.
Draw up the future plan
Build out the investment case and plan for success that leverages partner and organizational resources with pragmatic, quick-to-deploy principles.