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Sitecore for manufacturing

Make every manufacturing experience exceptional

Put customers at the core of your business

Customer centricity

Manufacturing has evolved, and customer centricity is emerging as a key competitive differentiator in the manufacturing industry. From product design to the production line, modern manufacturing requires supporting new products, large-scale automation, and a high-quality final product. Across the industrial sector brands are implementing innovative production processes and production systems while keeping skilled workers engaged and customers at the forefront of the experience. Discover how to increase agility and respond to market shifts faster than the competition with customer insight and fluid operations.

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Embrace customer centricity to earn loyalty and unlock revenue

Sitecore enabled SCHOTT to build a platform where central and business unit marketers collaborate with ease. SCHOTT now has a new website in eight languages serving 30,000 digital assets to 40 countries including China. The streamlined site has 50% fewer pages – 12,000 down to 6,000 – and has increased monthly visitors by 67%.

Schott

When customers log onto Komatsu’s Sitecore portal, they can search through the extensive parts catalog, see availability and pricing, add their selections to the cart, and complete transactions. The speed of the portal has led to 90% faster transactions as well as an 11% lift in new users. Mobile optimization increased sales enablement, and because of the portal’s speed, ease, and mobile optimization, Komatsu’s own sales team use it on the road to research parts and availability.

Komatsu

The new Atkore website provides customers with a consistent, connected experience, enabling them to search for products and submit a single request for quotes across more than 700 product categories and all 27 brands. Atkore has also improved the visitor experience with five-times faster page loads and 90% of pages now loading within a second. Centralized marketing content, product content, and digital assets have helped the company eliminate internal silos and duplication of effort. And with content deployments taking just five minutes, it has also boosted agility and efficiency.

Two engineers stand in front of a construction site while one points something to the other

Sitecore enabled SCHOTT to build a platform where central and business unit marketers collaborate with ease. SCHOTT now has a new website in eight languages serving 30,000 digital assets to 40 countries including China. The streamlined site has 50% fewer pages – 12,000 down to 6,000 – and has increased monthly visitors by 67%.

Schott

When customers log onto Komatsu’s Sitecore portal, they can search through the extensive parts catalog, see availability and pricing, add their selections to the cart, and complete transactions. The speed of the portal has led to 90% faster transactions as well as an 11% lift in new users. Mobile optimization increased sales enablement, and because of the portal’s speed, ease, and mobile optimization, Komatsu’s own sales team use it on the road to research parts and availability.

Komatsu

The new Atkore website provides customers with a consistent, connected experience, enabling them to search for products and submit a single request for quotes across more than 700 product categories and all 27 brands. Atkore has also improved the visitor experience with five-times faster page loads and 90% of pages now loading within a second. Centralized marketing content, product content, and digital assets have helped the company eliminate internal silos and duplication of effort. And with content deployments taking just five minutes, it has also boosted agility and efficiency.

Two engineers stand in front of a construction site while one points something to the other

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Frequently asked questions

  • What is manufacturing?

    Manufacturing is the process of turning raw materials into a final product using tools, human labor, chemicals, or machinery. There are multiple types of manufacturing production processes including make to stock, make to order, and make to assemble.

  • How has automation impacted the manufacturing industry?

    Automation in manufacturing can help lower costs on assembly lines and in manufacturing facilities, improve worker safety and industrial processes, reduce factory lead times, provide faster ROI, make manufacturing processes more competitive and increase production output via updated manufacturing systems and modern manufacturing operations.

  • What is smart manufacturing?

    The National Institute of Standards and Technology defines smart manufacturing as collaborative and integrated manufacturing systems that “respond in real time to meet changing demands and conditions in the factory, in the supply network, and in customer needs”.

  • What are the latest trends in manufacturing technology?

    Robotics, aerospace, additive manufacturing, and reskilling workers in manufacturing jobs are among the latest trends, as are artificial intelligence initiatives. The value added from technical improvements in lean manufacturing processes and sustainability across the supply chain are also of interest.

Connect and activate brilliant manufacturing experiences

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Discover how we can transform your CX strategies and outcomes:

  • See how our solutions can help you create unforgettable digital connections with your customers
  • Explore with our experts, who will share our platform’s powerful features and capabilities
  • Learn why the right CDP solution will prepare you for the future of CX — composable

Let’s get started

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