Drive next-generation loyalty by delivering a total customer experience
Merkle Customer Experience Management specialize in the delivery of unique, personalized customer experiences for organizations using Sitecore CDP and Sitecore Personalize
Customer Data Platform
Next Best Action
Understanding the ways your company thinks, plans, and delivers unique personal conversations is critical. Success is found through the design and implementation of customer-centric digital marketing, commerce, and service experiences that are contextually relevant and personally informed.
Merkle CXM are the largest decisioning specialists in EMEA and have delivered 50+ decisioning deployments over the last 16 years with extensive experience in the Financial Services, Telecommunications, Travel, Insurance, and Gaming industries.
Merkle CXM help clients maximize the performance and value delivered by their Sitecore Personalize and Sitecore CDP solutions by providing industry-leading thought leadership, deep technical subject matter expertise, project implementation, and ongoing managed service operational support.
Unique customer experiences require centralized decisioning
Deliver world-class, customer-centric experiences by maximizing the technical capabilities within your Sitecore Personalize solution
Consistent actions, offers, and messages across all channels, including digital
Hyper-personalized 1-to-1 communications, reflecting individual customer needs and motivations
Real-time offer build and presentation to maximize relevance to the customer
Customer communication and offer that’s adapted to reflect current context