Customer Award

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Acrisure boosts direct-to-consumer engagement with Sitecore

Charnjiv Brar, Digital Platform Director at leading US fintech, elevates consumer engagement with dynamic, personalized digital experiences built on Sitecore.

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Category Winner

Best Leadership in an Experience Transformation

60%

Reduced time to market

4 months

To build new site

100%

Faster page loading speed

40%

Google Lighthouse score

2X

Google SEO Score

Project brief

Acrisure is a leading global fintech focused on combining cutting-edge technology with top-tier human expertise to provide clients with customized solutions across a range of insurance and financial products. As part of their ongoing digital transformation, they needed a CMS that could support Acrisure’s technology strategy for building a best-in-class Digital Marketplace. To accomplish this, digital platform lead Charnjiv Brar led Acrisure’s migration from its legacy platform to Sitecore XM Cloud, establishing the scalable and flexible technology Acrisure needed to further enable its continous innovation in an everchanging market.

Acrisure website screenshot

About

Acrisure

Financial Services

North America

Products

Personalize

XM Cloud

Challenge

Driving the direct-to-consumer strategy

With over 20 years’ experience in the insurance and financial services industry, Acrisure is on a trajectory of unprecedented growth including both international expansion and business development in the direct-to-consumer market. Known for its focus on innovation and fintech capabilities, Acrisure recognized that to engage effectively with consumers, it must offer seamless and personalized digital experiences. Acrisure needed a platform to integrate its internal AI capabilities and streamline content creation to deliver relevant, contextual, and personalized experiences that deepen user engagement.

Our success was defined by our collaborative and adaptable approach coupled with the underlying support from our senior leadership.

Charnjiv Brar

Digital Platform Director

Acrisure

Solution

Scalable and flexible digital foundations

Acrisure built its new consumer-focused website on Sitecore XM Cloud, leveraging Sitecore’s composable, dynamic, and scalable architecture. By also integrating Sitecore Personalize, the website can power digital experiences for consumers shaped by user interaction and preferences, all while improving its conversion rate optimization. Sitecore’s modern experience platform also seamlessly integrates with Acrisure’s other digital models and AI technologies, including its Google Cloud Platform, which eliminates latency and improves overall performance.

Outcome

Seamless consumer and user engagement

Launched in just four months, Acrisure's new website brings its engagement strategy to life with a compelling brand story, seamless user experiences, and personalized customer journeys. Using Sitecore, the company has significantly boosted operational efficiency for its digital marketing team, providing them with intuitive tools to create and manage content quickly and easily. The site now boasts 100% faster page loading speeds, and a dramatic increase in Google Lighthouse scores and an 80% increase in SEO scoring.

WHAT THEY SAID

Sitecore's advanced digital experience capabilities showcase Acrisure’s fintech innovations and are expanding our abilities to provide personalized user experiences that deliver the products and solutions that serve the holistic needs of our clients.

Charnjiv Brar

Digital Platform Director

Acrisure