Customer Award

Cytiva Logo

Cytiva rapidly updates webpages with Sitecore

Biotechnology solutions provider rapidly delivers consistent online experiences globally with centralized digital asset management and content management from Sitecore.

Icon Trophy SVG

Category Winner

Best Content Management Modernization

32

Country webpages updated

50%

Increase in transaction revenue

30%

Increase in customer quotes

Project brief

Cytiva, which recently merged with the life sciences business of Pall, is a global provider of technologies and services to advance and accelerate the development, manufacturing, and delivery of novel therapeutics. When the life sciences company decided to improve the brand experience and continuity across local markets, it migrated to Sitecore technology.

Screenshot from Cytiva's website

About

Cytiva

Healthcare and Life Sciences

North America

Products

XP

Content Hub DAM

XM Cloud

Challenge

Supporting expansion and localization

Cytiva had distributed website, content, and brand ownership, which resulted in a poor brand experience and a lack of continuity across markets. 

Cytiva wanted to maintain a consistent digital experience for all customers globally, while ensuring the possibility of tailoring to address specific market needs. With its disparate approach, local and global collaboration was challenging. Cytiva needed a digital platform that supported greater collaboration, rapid expansion, and easier localization. 

Solution

An agile approach and a composable architecture

Cytiva is working with long-term digital services partner EPAM to migrate its online architecture to a composable approach built on Sitecore technologies. As well as using Sitecore Content Hub DAM to centralize its digital assets, the company joined the early adopter program for XM Cloud. Cytiva is incrementally replacing high-value content components, pages, and sections within its existing Sitecore XP site to enable an agile, phased deployment. This approach is helping the team rapidly deliver value throughout the migration.

Outcome

Global and local flexibility enable better online experiences

Using Sitecore Content Hub DAM and Sitecore XM Cloud for rich content authoring and digital branding, Cytiva has rapidly launched 32 additional sites around the world. The transition has been supported by the introduction of a hybrid federation, which allows flexibility for large or small markets. With web, marketing, and content teams able to work more closely together across geographies, Cytiva is maximizing efficiency and has achieved a 900% improvement in the e-commerce experience.  

WHAT THEY SAID
Sitecore’s technology has enabled us to deliver with speed and flexibility, driving a consistent digital experience for our customers across both commerce and marketing content.

Chris Batten

Director of Digital Customer Experience

Cytiva

EPAM

EPAM

Engineering the future. Delivering large-scale, strategic digital solutions for enterprise brands