Sitecore Achieves ISO/ IEC 42001:2023 Certification for Its Artificial Intelligence Management System

SALEM, NEW HAMPSHIRE – August 19, 2026 — Today, Sitecore (Sitecore U.S.A. Inc.) announced that it has achieved certification for ISO/ IEC 42001:2023 – the world’s first international AI management-system standard – for Sitecore products, including SitecoreAI and Sitecore Digital Experience Platform. This milestone underscores Sitecore’s commitment to responsible AI governance, further solidifying its position as a trusted partner for organizations navigating the complex AI landscape. 

Artificial intelligence is now integral to business operations, and organizations are facing growing pressure to demonstrate how they manage AI systems safely, ethically, and transparently. ISO/ IEC 42001:2023 provides a comprehensive, structured framework for AI governance, addressing critical pillars such as accountability, fairness, data privacy, and robust risk management. 

"In an era where organizations are focused on maintaining the highest ethical standards while rapidly adopting AI, this certification serves as a cornerstone for building trust," said Eric Stine, CEO of Sitecore. "For Sitecore, our partners, and – most importantly –our customers, this is about enabling innovation with confidence, knowing that the digital experiences we power are supported by a foundation of rigorous AI governance." 

With this certification, Sitecore offers its customers and partners independent verification that the AI management system within the certified scope conforms to ISO/ IEC 42001:2023. By achieving this voluntary certification, Sitecore is demonstrating an early commitment to formal AI governance. 

"Achieving ISO/ IEC 42001:2023 certification is a rigorous process that requires navigating the governance of AI usage across our entire technology stack and our business operations –a challenge that legacy frameworks were never designed to address,” said Heather Hinton, CISO at Sitecore. “It is both a validation of our AI governance framework and the operational processes supporting it, and a demonstration of the operational discipline required to govern AI safely in a rapidly evolving landscape."  

Key Benefits of Sitecore’s ISO/ IEC 42001:2023 Certification: 

• Verified Trust and Transparency: Provides customers with independent assurance regarding conformity of the certified AI management system to ISO/ IEC 42001:2023.
• Regulatory Readiness Support: Supports Sitecore’s efforts to address evolving AI governance expectations and regulatory requirements and provides information customers may consider as part of their own risk and compliance assessments.
• Reduced Friction in Procurement: May support customer diligence and procurement reviews by offering a recognized, independent validation of AI oversight.
• Strategic Advantage: Differentiates Sitecore in the market, providing an auditable framework for identifying and managing AI-related risks and opportunities, including risks, such as bias and security, while supporting continued innovation.

For more information about Sitecore’s commitment to responsible AI and security, please visit Sitecore’s Trust Center at trust.sitecore.com.

About Sitecore 

Sitecore is a global leader in AI-enabled digital experience software. For more than 25 years, Sitecore has helped many of the world’s leading brands create, manage, personalize, and deliver digital experiences. 

Sitecore’s platform helps brands plan, create, personalize, and deliver content and experiences across digital channels. By bringing content, data, personalization, and AI-enabled capabilities together, Sitecore helps marketing and digital teams move faster while creating experiences that are more relevant, connected, and trusted. 

Trusted by thousands of global brands and supported by one of the world’s largest digital experience communities, Sitecore helps organizations design experiences for the world beyond the website, with the flexibility of customizable SaaS and the scale of a global ecosystem. Discover more at Sitecore.com.  

Sitecore is a registered trademark of Sitecore Corporation A/S in the USA and other countries. All other brand names, product names, or trademarks belong to their respective holders. 

Media Contact: 

Escalate PR for Sitecore 
Sitecore@escalatepr.com 
617-455-9627