Con Edison, a utility company, has grown its digital services and increased customer satisfaction with a personalized experience, including the ability to view and track energy consumption.
Sitecore Experience Awards
Con Edison
SEA category: Most intelligent content optimization
Challenges
- Build a digital experience to allow customers to self-serve
- Connect legacy and disparate data and systems
- Create personalized experience with data visualization and messages
- Launch ability for efficient campaigns
- Integrate mobile app and website
- Increase customer satisfaction
- Deliver short-form, digestible content
Solutions
- Sitecore Experience Platform (XP 8.2)
- Integrations include:
- API
- Okta
- Experian
Results
- Created an intuitive, modularized dashboard
- Delivered personalized messages
- Increased number of customers signing up for digital services
- Grew engagement; average of 477,000 engagements/week on personalized visualization charts
- Boosted customer satisfaction; NPS Score of +46.3, up 10.3 points year-over-year
- > $1 million in cost savings since 2017
- Retained nearly 95% of enrolled customers in Rate Pilot Program
- Built modularized Energy Futures Hub
- Generated thousands of unique page views for Energy Futures Hub, among top five pages visited
Platinum Solution Partner
Holding Sirectore’s highest possible accreditation, Global Platinum Partner, WPP boasts over a hundred certified Sitecore practitioners and experts with Sitecore Experience Platform™, Sitecore Commerce® and Sitecore Content Hub™. WPP has dedicated business units that also encompass practically every adjunct technology that is part of a client consideration set, including profound partnerships with Microsoft, Salesforce, Google, Amazon, Apple, and many others. Web, native and hybrid mobile applications, IoT, data, and consulting are all part of its toolkits to deliver comprehensive solutions for its clients at scale with a technology production team that numbers of 5000 globally.
Learn more about Wunderman Thompson
