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Southern Cross Travel Insurance

Southern Cross Travel Insurance improved CX and increased efficiencies with Sitecore

Financial Services APJ

Honorable Mention

Best Digital Experience Transformation
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About

Southern Cross Travel Insurance (SCTI) has nearly 40 years of experience looking after "Kiwi" travelers, and over 10 years’ experience working with Australian travelers. Datacom helps customers and communities navigate the complexity of the world by connecting people and technology to solve challenges. For SCTI, Datacom’s mandate was to improve speed to market, increase operational efficiencies, and elevate the customer experience.

13%+

increase in pages per session

17.1%

reduction in bounce rate

Datacom

Gold Solution Partner

Datacom was founded in Christchurch New Zealand in 1964 and has successfully operated in the New Zealand market since that date, as well as expanding operations to Australia and Asia. Datacom has offices in Wellington, Auckland, Hamilton, Napier, and Christchurch, as well as Australia and Asia, and a staff of over 2500, of which over 1500 are in New Zealand. IDC recently ranked Datacom as the second largest provider of IT Services in New Zealand.

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