Sitecore Experience Awards
Österreichische Post
SEA category: "Most impactful human connections"
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Challenges
- Replace a clunky platform that had disconnected technical components
- Repair a broken content management system
- Upgrade both site design and infrastructure
- Deliver a seamless end-to-end customer experience across all devices, powered by marketing data
- Make it easier and faster to create content
Solutions
- Sitecore Experience Manager (XM)
- Sitecore Experience Platform (XP 9.1.1)
- Sitecore Experience Database (xDB)
- Sitecore Experience Commerce (XC)
- Sitecore Commerce Connect
- Sitecore Connect for Microsoft Dynamics
- Sitecore JavaScript Services ( JSS)
- Integrations include
- Microsoft Azure
- CRM
- Azure Active Directory Integration
Results
- Gained a 360-degree view of customers
- Delivered new and individualized experiences to customers
- Made it much easier to find relevant content with an improved user interface
- Reduced labor-intensiveform filling
- Cut time and technical skills required to manage and create content, from three hours to just five minutes
- Used marketing data (e.g. audience insights,traffic volumes, campaign KPIs) to drive further improvements
- Received outstanding survey feedback from customers and employees for livelier and faster user journeys
Platinum Solution Partner
ecx.io is one of the leading digital agencies in Europe. For over 20 years ecx.io has been working internationally in both digital marketing and e-commerce, offering full-service solutions. Since the beginning of 2016 the agency has become part of IBM and is now part of the largest digital network in the world: IBM iX.
Learn more about ecx.io
