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Universities Superannuation Scheme (USS)

USS empowered 460,000 members to seamlessly self-serve with Sitecore

Professional Services EMEA

Honorable Mention

Best Digital Experience Transformation
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USS is the largest private pension scheme in the UK. To support the aim of increasing member self-service and enhancing CSAT scores, the organization needed a solution that would enable their digital team to provide members with a streamlined and cohesive journey, enabling easy access to information and account management for 460,000 members. The member portal (My USS) is built on the Sitecore DXP, hosted on Azure, and integrates with complex back-end administrative systems and 340 institutions.

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Silver Solution Partner

We work in industries where customers are typically doing things they don’t want to do, and we work in scenarios where misery reduction is often more important than increasing pleasure. We aim to make those experiences as simple, efficient and personalised as possible. We create experience through simplicity.

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