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Four smart-mover strategies for dominating digital moments
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Get practical advice on future-proofing your CX, plus a foreward from Ann Handley, Wall Street Journal best-selling author of Everybody Writes
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XM Cloud: 6 benefits for your business
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Learn why XM Cloud could be one of the best investments you make to upgrade your digital experience platform – and your business.
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Sitecore DX 2023 Minneapolis
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Sitecore named Finalist in Microsoft Partner of the Year Awards 2023
Sitecore Finalist Microsoft Partner of Year Awards
Recognizing our AI-powered Content Hub solution, which is transforming digital asset management and content operations for a global food and beverage giant.
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Product strategy at Sitecore
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Emirates

Emirates used AI & VoC to improve customer experience with Sitecore

Travel and Hospitality EMEA

Honorable Mention

Best Innovation with Emerging Technologies
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About

Emirates inspires travelers around the world with a network of worldwide destinations, industry-leading inflight entertainment, regionally-inspired cuisine, and world-class service. The integration of customer surveys and personalization from Sitecore CDP into Quantum Metric is part of the company’s strategy to improve customer service and experience. The result allows Emirates to extrapolate the impact of customer friction associated with complaints, and pinpoint the cause for a speedy recovery.

Solution

View Implementation