Sitecore Experience Awards

Scope

SEA category: Most impactful human connections in a changing world​
Project brief

With accessibility as its watch-word, the new Scope website is making access to vital information and support for disabled people faster, easier and more personalized.

About

Scope

Nonprofit

Products

XP

Connectors

XM

CHALLENGE

Empower audiences to go online for quality information, advice and self-sufficiency

  • Support shift towards more digital and online accessibility for disadvantaged people
  • Present a zero-discrimination platform with no less than 100% accessibility
  • Increase donor conversion; inspire, support and drive recurring donations and fundraisers
  • Provide a solution for staff to unify content related to sharing, publishing, editing and advice
SOLUTION

Solutions used

OUTCOME

Acts as an online accessibility best practice standard for other UK charities, businesses

  • Access to support increased by 24% with bounce rate down to 8% (mobile by 9%)
  • Simplified processes with 39% cut in search refinements
  • Reduced pages from 1,720 to 450
  • Inspired 20% more fundraising page visitors to become more engaged
  • Facilitated meaningful support search far exceeding WCAG 2.0 accessibility standards
  • Made most important content quick to find with search-driven contextual advice
  • Factored in barriers like old technology and poor internet so whole site loads 44% faster
  • Acts as an online accessibility best practice standard for other UK charities, businesses
See the project
Please, can I congratulate you all for the new website. It's fully accessible with a screen reader as well.

Site visitor feedback

Case Study

Case Study: Oney Bank Increased Customer Engagement With Sitecore

Customers of Oney Bank are getting a more personalized and engaging experience from a new Sitecore website that improves access to information and self-service features.

Case Study: Oney Bank Increased Customer Engagement With Sitecore
Case Study

Case Study: Not Impossible Labs Achieves Near Perfect Accessibility Scores with Sitecore

Read how Not Impossible Labs used Sitecore to Achieve a 99.6 accessibility score and 95.8 QA score on Siteimprove, ranking them 3,174 of 1,000,000 (Top .03% of all home pages) for accessibility.

Case Study: Not Impossible Labs Achieves Near Perfect Accessibility Scores with Sitecore
Case Study

Case Study: Demant Improved ADA Access & Saw A 71% Traffic Increase

Demant is a global pioneer of hearing aid technology. By centralizing Its 217 websites, deploying new services and improving content quality, Demant is helping to transform people’s lives.​

Case Study: Demant Improved ADA Access & Saw A 71% Traffic Increase
Case Study

Canon | Sitecore Case Study

Making it easier for staff to share current and relevant information

Canon | Sitecore Case Study
Case Study

Case Study: RDW Achieved a WCAG AA Website Accessibility Standard with Sitecore

Read how RDW used Sitecore to Delivered a new consumer platform incorporating knowledge base and services, increasing customer satisfaction and achieving a WCAG AA website accessibility standard.

Case Study

Case Study: Österreichische Post uses Sitecore to gain a 360-degree view of customers

Customers and staff have praised the new Österreichische Post for simplifying customer journeys, presenting information quickly and improving content management using Sitecore.

Case Study: Österreichische Post uses Sitecore to gain a 360-degree view of customers
Case Study

Case Study: New York Road Runners Increased Sales & Engagement with Sitecore

New York Road Runners, the world’s largest running organization, for the first time in its 50-year history has used a single system to increase sales, boost engagement with customers and drive interest in site content.

Case Study: New York Road Runners Increased Sales & Engagement with Sitecore
Case Study

UnitingCare Queensland | Case Study | Sitecore

UnitingCare Queensland diverse clientele benefits from a clear, consumer-oriented, and information-rich new website.

UnitingCare Queensland | Case Study | Sitecore