Sitecore Experience Awards

The Joint Commission 

SEA category: Most sophisticated implementation

Honorable Mention

Project brief

The Joint Commission, an organization that accredits more than 22,000 US healthcare organizations and programs, has simplified the customer journey with an optimized redesign. 

About

The Joint Commission

Healthcare and Life Sciences

Products

Salesforce

XP

Connectors

CHALLENGE

Create an enterprise solution

  • Optimize online operations for four key lines of business
  • Unify and personalize user experience
  • Provide staff members with data
  • Create new marketing and sales opportunities
  • Implement intelligent search
  • Ability to quickly scale to ever evolving business needs
SOLUTIONS

Sitecore Experience Platform (XP 9.2)

  • Sitecore Experience Database (xDB)
  • Sitecore Experience Accelerator (SXA)
  • Sitecore Email Experience Manager (EXM)
  • Sitecore Connector: Marketing Cloud DAM
  • Sitecore Marketing Automation
  • Sitecore Connect for Salesforce
  • Coveo Cloud
OUTCOME

Streamlined user experience

  • Enabled seamless searchability of content and information
  • Simplified the user journey with a single sign-on feature
  • Reduced maintenance issues for staff
  • Created opportunities for upselling
  • Increased users (13%); mobile users (64%)
  • Decreased bounce rate by 10%
  • Grew e-commerce sales by 20%
See the project (jointcommission.org)
See the project (centerfortransforminghealthcare.org)
See the project (jointcommissioninternational.org)
See the project (jcrinc.com)
WHAT THEY SAID
For our project, it was key for americaneagle.com to understand the complex needs of The Joint Commission and our audiences, and respond with a site that simplified the online experience on both the user and administrative side. They delivered an insightful and achievable plan that has increased our digital presence and online effectiveness!

The Joint Commission

Americaneagle.com

Americaneagle.com

Full-service global digital agency and proud to be an original Sitecore Platinum Partner
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