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Addendum D

Additional Terms Relating to Orders Including Training Services

1) WARRANTIES. Sitecore warrants that:

a) it will perform the Training Services in a professional and workmanlike manner in accordance with industry standards using qualified Personnel with the necessary skills, qualifications and experience; and

b) its Personnel will comply with all Applicable Laws and all obligations under the Agreement in performing the Training Services.

2) TRAINING SERVICES; TRAINING MATERIALS. Subject to compliance with the Agreement, Sitecore grants Customer a non-exclusive, non-transferable, non-assignable, non-sublicensable, perpetual license to copy and use any Training Materials provided by Sitecore solely for Customer’s internal business purposes. Unless pre-approved in writing by Sitecore, Customer is prohibited from (i) audio recording, editing, reproducing, broadcasting, live-streaming or otherwise making available, in whole or in part, the Training Services or any Training Materials to third parties, and (ii) providing any third party with access to the name, voice, image, or likeness of the Sitecore training Personnel.

3) PAYMENT AND CREDITS. Training Services are prepaid and, unless otherwise set forth in an Order, must be consumed within 12 months of the relevant Order effective date, after which date any remaining credits will otherwise expire. Sitecore will not pay any refund for expired Training Services.