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Partner360
Get help building your Sitecore practice
Partner360 is a comprehensive service package designed to provide our Partners with everything they need to succeed.
Business and operational benefits
FULL LIFECYCLE
Help throughout your Sitecore journey
Whether you are just starting your Sitecore practice, have many years of Sitecore practice development, or are developing a practice for a new Sitecore product, we can help.
TRANSFORMATIVE ADVISORY TEAM
Surround yourself with experts
Our trusted advisors offer deep technical guidance, best practice insight, and solution consulting. We can help take your practice to the next level.
LEARNING AND SUPPORT
Accelerate adoption and success
Build your personalized learning program from our wide offering of training courses and certification exams. Take advantage of enhanced SLAs for your own Sitecore R&D instances.
Take your team to the next level
Give your team the support they need by allowing them to tap into a range of Sitecore experts and resources.
Our advisory team is made up of business and technical experts who will help you architect efficient workflows, increase user adoption, and fine-tune your business templates to maximize your solutions.
Get access to the complete set of Sitecore eLearning courses. Benefit from enhanced SLAs and response times with Premium Support.
| Included | Partner360 | |||
|---|---|---|---|---|
| Advisory Services | Deep Technical & Functional focus | Project ideation & design | • | |
| Architecture recommended practices | • | |||
| Implementation recommended practices | • | |||
| Advanced configuration | • | |||
| 130+ packaged activities (e.g. reviews) | • | |||
| Migration consulting | • | |||
| Partner specific advisory | Value realization guidance | • | ||
| Developer readiness | • | |||
| PoC guidance (pre or post sale) | • | |||
| Front-end recommended practices | • | |||
| Pre-go live assistance | • | |||
| Learning | Publicly available content | Essentials eLearning | • | • |
| Online documentation | • | • | ||
| Additional Learning | On demand product eLearning library | • | • | |
| Scheduled instructor-led training | • | |||
| Product certifications | • | |||
| Product Support | Standard Support | Online support portal | • | • |
| Community forum | • | • | ||
| Documentation library | • | • | ||
| Premium Support | Enhanced response times | • | ||
| 24x7x365 support | • | |||
| Additional Support | Out of scope support investigation | • | ||
| Knowledge management & guidance | • |
Features of our service offerings
Adaptive
Designed for partners who are technically capable of implementing and developing their target solution and roadmap but want oversight of their work by experienced Sitecore professionals.
Flexible
We understand and embrace the evolving nature of business. Whether you're focusing on upskilling your team or getting expert advice, you can adjust your Partner360 credits to match the support you require.
Comprehensive
Partner360 addresses every crucial touchpoint for your business success. From the pre-sales process to technical readiness, to business guidance and value realization, we provide comprehensive coverage to support you at every step.
Get the support you need at any stage of your journey
Sitecore resources
Unique solutions to meet your business needs
From developer certifications to professional experts available to help your practice scale, we offer a comprehensive list of tailored services.
Sitecore Services
Access deep technology and product expertise to help you and your Solution Partner get the most out of Sitecore.
Sitecore Learning
Ensure optimal outcomes for your Sitecore solution by investing in training.
Sitecore360
Sitecore360 is a comprehensive service package trusted by digital visionaries to drive value and success.
Frequently asked questions
Partner360 is a success plan designed to support partners in their use of Sitecore products through all the stages of the customer lifecycle.
Each Partner360 engagement runs for a minimum of one year.
Partner360 Credits come in bundles of 132 Credits per year i.e., 11 Credits per month. A single bundle would be enough to support two partner resources.
The Premium Support component of Partner360 is for use on software that you have purchased for your own internal R&D or for use on Sitecore hosted software.
Get support
Resources, support, and services to unlock the full potential of Sitecore.
Join a webinar
Connect with your peers and improve how you deliver digital experience.
Start a conversation
Find out what Sitecore can help you build.