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Sitecore360

Unwavering support for your success

Unlock the full value of your investment — surround yourself with experts and resources that facilitate growth

Sitecore360 benefits

Sitecore360 is a customer success plan designed to meet the unique needs of your business

  • Get faster time to value

    • Structured onboarding
    • Recommended adoption strategies
    • Certifications, learning, training
    • Proactive, fast support

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  • Access Sitecore experts

    • Access experts 24x7, 365
    • Enhanced response times
    • Over two decades of experience
    • Expert coaching

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  • Drive results

    • Guidance on day-to-day ops
    • More value from partners
    • Long-term optimization
    • Robust assurance activities

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Included features versus Sitecore360

Sitecore360 feature comparison chart

Customer success components

Customer success that meets all your needs

Full support throughout your entire journey with Sitecore

  • Support portal
  • Community forum
  • Documentation library
  • Enhanced response times
  • 24x7, 365 support
  • Customer Success Manager

Valuable insights on day-to-day business operations

  • Business optimization guidance
  • Solution consulting
  • Expert Q&A
  • Out-of-scope support ticket investigation

Coaching, learning tools, and activities enhance your investment

  • Expert coaching sessions/expert chats
  • Launch readiness
  • Choose from 50+ different validation Activities

Development, training, and certifications grow expertise

  • Development and management eLearning
  • Instructor-led training voucher
  • Certification voucher
  • Essentials eLearning

Connectors and business partners

A three-way partnership between Customers, Partners, and Sitecore​

Customers

Identify their business needs and requirements, understand their source systems, focus on end users

Partners

Domain expertise, implementation & integration excellence, strategy & production, and analytics & optimization

Sitecore

Product expertise & assurance, product technical support, best practices, strategic roadmap & adoption insights

More resources

Learn more about value realization, change management, and how Sitecore360 can help unlock your investment

Transforming a global business to focus on the entire journey

Why making customer success a central pillar is essential

Why value realization matters

The best ways to ensure companies reap the true value of their technology investments

Five ways to inspire change management

Explore five ways to support your teams through the tumult of organizational change

Learn more

Contact us to explore the ways Sitecore360 can help maximize your investment

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Understand how Sitecore360 can optimize your investment

  • Guidance on day-to-day business operations
  • Access Sitecore experts 24/7
  • Leverage unique assurance activities
  • Get expert coaching and recommended strategies
 

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