Shurgard Self-Storage
Honorable Mention
Best Digital Experience Transformation
contactless move-ins during COVID-19
increase in move in through web channel
of total web contracts done outside office hours
Shurgard is the largest owner and operator of self-storage centers in Europe, active in both B2C and B2B. The company rents out storage space in over 240 locations in 7 countries. While its rental process can be initiated online (unit reservation), signing and paying contracts still primarily took place in-store. When the COVID-19 pandemic struck, Shurgard had to rapidly digitalize its rental process so that visitors could complete their storage unit rentals online (“e-rental”).
XP
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