Skip to content

Cookie policy

Sitecore Cookie Policy

At Sitecore, we understand the value of data and the importance of protecting it. We want to be transparent about the data we collect and how we process, store, and share it, both online and offline. This Sitecore Cookie Policy provides information about how and when we use cookies and other technologies for these purposes, and how you can disable them if you choose.

This Cookie Policy should be read alongside the Sitecore Terms of Use (“Terms”) and the Sitecore Privacy Policy (“Privacy Policy”), which are both incorporated here by reference. Capitalized terms used in this policy but not defined have the same meaning as set forth in the Terms.

Please read this information carefully. For further information, please visit www.allaboutcookies.org. Please be aware that declining or denying cookies may prevent you from being able to use the Sites to their highest capability.

WHAT IS A COOKIE?

Cookies are small text files containing information that is sent to us from your computer or mobile device. They are unique to your account or browser.

  • Session-based cookies last only while your browser is open and are automatically deleted when you close your browser.
  • Persistent cookies cookies last until you or your browser delete them or until they expire.
  • Flash cookies are used to remember the Sites’ settings to personalize the look and feel of the Sites. These are small files on your computer that are placed on your device via the Adobe Flash plug-in that may be built into your device or downloaded by you to your device.

For more information about cookies, please visit www.allaboutcookies.org and www.youronlinechoices.eu.

HOW DOES SITECORE USE COOKIES?

Cookies are useful because they allow a website to recognize a user's device, delivering a personalized experience consistent with your choices and browser settings. This can help make your interactions with us faster and more secure.

Cookies also support relevant information and functionality to enable us to keep the website and information up to date, relevant, and error free, and to provide information about how the website is used.

These are the different types of cookies that we and our service providers may use on our Sites:

Categories of Use Description
Authentication If you are logged into our Services, cookies help us direct you to the right information and personalize your experience.
Functionality

These cookies are required for the operation of our Sites. For example, we may use these to enable you to log into secure areas of our website, process orders, or tell us what your language preferences are.

These cookies enable you to move around the Sites and use their features.

Performance and Analytics

These cookies help us to analyze activities on our Sites, and on other sites where we post content, to improve and optimize the way our Sites work. For example, we may use these types of cookies to ensure that visitors can easily find the information they are looking for on our Sites by counting the number of visitors and how they move around our Sites when they are using them.

These cookies also help us measure the performance of our advertising campaigns to help us optimize our Sites’ content for those who engage with our advertising.

Personalization These cookies are used to recognize you when you return to our Sites. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
Marketing and Advertising

Cookies and other technologies record your online activities, including your visits to our Sites, the pages you have visited, and the links and advertisements you have clicked. This is helpful to us because:

  • It allows us to make the content more relevant to you.
  • It allows us and our service providers to deliver advertisements or other communications to you that are designed to be more relevant to you.

We and our service providers and partners may also append other data to information collected by these cookies, including information obtained from third parties, and share this information with third parties for the purpose of delivering relevant advertisements to you.

If you register on one of our Sites, or otherwise provide us with your personal data, we may associate that information with other information we collect from or about you or that you provide, information regarding your use of our Sites, or information we receive from or about you from third parties. We will use this combined data for marketing and analytics purposes.

Security We use cookies to enable and support Sitecore’s security features that help us to detect security threats and malicious activity.
Feedback and Surveys We send cookies to your computer when you use the Sites, respond to online surveys or polls, or request information.

OTHER TOOLS AND TECHNOLOGIES

In addition to cookies, we may also use the following technologies to collect information.

Technology Use
Web beacons and browser web storage A web beacon is an electronic file that signals when a webpage, advertisement, video, other content, an email, or a newsletter has been viewed. Sitecore uses web beacons in conjunction with cookies to collect data that helps us better understand how visitors move from page to page within websites. Browser web storage enables websites to store data in a browser on a device. When used in "local storage" mode, it enables data to be stored across sessions (for example, so that the data is retrievable even after the browser has been closed and reopened).
Embedded URLs We may use a tracking technique that employs embedded URLs to allow use of the Sites without cookies. Embedded URLs allow limited information to follow you as you navigate the Sites but are not associated with Personal data and are not used beyond the session.
Embedded Pixels and Similar Technologies.

Sitecore and our service providers may use embedded pixel technologies for the purposes of identifying unique user visits (as opposed to aggregate hits) and for advertising purposes. In addition, embedded pixels or other technologies may be used in emails and our online display advertising to provide information on when the email or ad was opened to track marketing campaign responsiveness; information collected using these technologies may be associated with the recipient's email address.

The pixel technology used in the Sites enables the synchronization of internal unique identifiers between Sitecore (AddThis) and our third-party partners to facilitate interest-based advertising. For a list of those third-party partners, please click here. Please see the “How to Manage Cookies” section below for opt-out options.

Widgets, Buttons, and Tools

Our Sites may include widgets, which are interactive mini-programs that run on our Sites to provide specific services from another company (e.g., links to bookmarked sites), along with buttons or other tools that link to other companies’ services (e.g., a “Like” button or third-party map).

The widget, button, or tool may collect and automatically send Personal Data, such as your email address, or other information (such as your browser information or IP address) to a third party. Cookies may also be set or used by the widgets, buttons, or tools to enable them to function properly or for other purposes, which may include advertising. Information collected or used by a widget, button, or tool, including cookie settings and preferences, is governed by the privacy policy of the company that created it.

USE OF THIRD-PARTY COOKIES

Some of the web beacons and cookies we use on the Sites are from third parties that help us advertise, serve content, communicate with you, and measure the impact of our Sites. Such third parties can be divided into the following categories:

Advertising

To display ads on sites across the internet. These vendors may use third-party cookies to serve ads based on a user's prior visits to the Sites.

Google For information on how to opt-out of Google tracking technologies, click here.
DoubleClick For information on how to opt-out of DoubleClick tracking technologies, click here.
Twitter For information on how to opt-out of Twitter tracking technologies, click here.
Analytics To enable us to: (a) perform analyses of information on location, interests, etc., to learn about our visitors and (b) measure the performance of our website and website content. Google Analytics Evaluates your use of our website and compiles reports on user activity. For information on how to opt-out of Google Analytics tracking technologies, click here.
Coveo For information on how to opt-out of Coveo tracking technologies, click here.
Brightcove For information on how to opt-out of Brightcove tracking technologies, click here.
Marketo. We use Marketo for marketing automation and lead management. For information on how to opt-out of Marketo tracking technologies, click here.
Twitter For information on how to opt-out of Twitter tracking technologies, click here.
Communication To enable visitors to communicate with Sitecore. LiveChat Inc. For information on how to opt-out of Google tracking technologies, click here.

The above table lists our current service providers but is subject to change. Any revisions will be included in this Cookie Policy’s next revision.

Social media and sharing tools. Some third-party cookies enable visitors to the Sites to use social media features, like sharing and sending or recommending pages to others. Such third parties include YouTube, Facebook, and LinkedIn. Using these elements of the Sites allows these service providers to set cookies on your device and track your behaviors within their platforms. Social media and sharing tool providers may also detect your presence on the Sites if you are logged into their services.

Please note that the cookies set and tracking carried out by these third-party providers are not under our control. For further information, please view the privacy policies of these third parties.

SETTING YOUR BROWSER

SETTING YOUR BROWSER

All browsers permit you to reject and/or delete cookies either one at a time or all at once. The procedure for this depends on the browser you use. We have inserted a link to the most commonly used browsers below:

  1. Internet Explorer - click to see page.
  2. Chrome - click to see page.
  3. Firefox - click to see page.
  4. Safari - click to see page.
  5. Opera - click to see page.
  6. Flash cookies - click to see page.
  7. iPhone, iPad and other equipment from Apple; - click to see page.
  8. HTML5; - cookies can be programmed through HTML5 local storage.
  9. Android phones and other equipment; - click to see page.
  10. Windows 7 phones and other equipment - click to see page.
  11. Flash cookies - www.adobe.com
  12. Google cookies - Additionally, you may opt out of Google's use of cookies by visiting the Google advertising opt-out page, and you may opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page. You may specifically opt out of data being collected and used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

While you are able to reject or delete cookies if you no longer wish to store them on your computer, please be aware that some functionalities and services may be reduced or will not work as a consequence.

WHAT ABOUT DO NOT TRACK SIGNALS?

Sitecore does not collect Do Not Track signals and Sitecore Sites do not function differently based on any Do Not Track preferences that may be received.

For more information on Do Not Track, see All About Do Not Track.

CONTACT US

If you have any questions about how we use cookies, you can contact Sitecore here or by sending a letter to the mailing address below.

Chief Legal Officer

Sitecore Holding II A/S

101 California Street
Suite 1600
San Francisco, CA 94111
Phone: +1 415 380 0600
Fax: +1 415 380 0730