Key Legal Concepts and FAQs

Please see below some of the contract specific questions you may have about our Agreement and delivery of our products and services.

1 所要時間

Who are the contractual parties to the Agreement?

What is the order of precedence of the Agreement documents?

How can I place an Order/New Orders?

Can I terminate our Agreement or an Order for convenience?

Liability and Indemnity – what is Sitecore’s approach?

What is Sitecore’s Service Level Agreement (“SLA”)?

What is the Sitecore Usage Policy?

Where can I find information about Generative AI functionality in Sitecore products?

What are the different types of data?

Where is Customer Data located?

Why does the DPA allow for transfers of Personal Data?

What happens to my data at termination/expiration?